Terms and conditions

Nao Santa María website terms and conditions for use. Please read them carefully before placing your order.

Definitions

  • “NSM” refers to Nao Santa María, which is operated by Vela Cuadra Producciones operations on behalf of the following: “NSM” means Nao Santa María.
  • “Product” shall mean a product displayed for sale on this website.
  • "Tour" mean the seasons of operation, the dates of which can be found on our page can be changed due weather conditions.
  • “We/us” means NSM.
  • “Website” means the website located at www.naosantamaria.org or any subsequent URL which may replace it.
  • “You” means a user of this website.

1. General information

  1. All attractions and entertainments are subject to availability. Please ensure you have checked the announcements page before your visit to confirm attraction availability and are aware of any closures.
  2. All proceeds from ticket and merchandise sales are used to support the charitable purposes of the member parties of NSM, which include promoting and assisting in the display, understanding and enjoyment by the public the ships, museums, exhibits or attractions contained within.
  3. Additional Gift Aid revenue from the government is split between the charitable trusts that make up the NSM site.
  4. Some decks have partial disabled access.
  5. We regret that with the exception of assistance and guide dogs, animals are not permitted on site.
  6. No professional photography/videography equipment is permitted onsite without prior arrangement with our media team.

2. Opening times 

  1. NSM reserves the right to change opening times, prices, validity of ticket duration and availability of the tours without notice. 
  2. Site opening times are 10am - 6.30pm during 7 days a week excluding certain dates and as per restrictions below. Off-site attraction opening times differ.

3. Ticket terms and conditions

  1. A Ticket to NSM gives one tour for anyday anytime until you use it or ship leaves the city.
  2. We operate a policy of refunds or exchanges for tickets bought at admissions or booked online.
  3. All prices are inclusive of VAT at the current rates and are correct at the time of entering information into the system.
  4. NSM reserves the right to change prices at any time.
  5. Ticket is not valid for any special events taking place on board.
  6. Lost tickets cannot be replaced under any circumstances.
  7. Original tickets only - photocopies etc. will not be accepted.
  8. Tickets must not be sold or resold. You may be asked for ID to match your ticket name, if you are unable to provide matching ID, NSM reserves the right to refuse entry.
  9. Tickets must not be laminated.
  10. The management reserves the right to refuse entry, if for any reason they deem there is a risk to NSM and the public or staff on site.
  11. Improper use of the ticket will result in confiscation and a request for payment for admission.
  12. Admission for children under 5 is free. Adults are from 11 years old and kids from 5 to 10.
  13. Tickets are sold online all day.

4. Complaints

If in the event of any complaints, please direct enquiries to our email shop@naosantamaria.org.

5. Website terms and conditions

By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please email us at shop@naosantamaria.org. If you do not agree to be bound by these terms and conditions you may not use or access this website. 

6. Product information

Schedules are subject to change without notice. Products are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept your order, we shall notify you as soon as possible.

7. Purchase of tickets

When you place an order on our website we will email you an acknowledgement of your intended order. At the time of purchase of the order the purchase contract will be made and you will be charged. 

8. Payment

All prices are inclusive of VAT at the current rates and are correct at the time of entering information into the system. All tickets holders may be subject to validation checks and authorisation by the crew. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We do not accept payment by cheque, cash or postal orders. Processing is reserved against your card at the time the order is placed, but will not be charged until the order is dispatched. If for some reason a purchase fails, due to problems with payment details, we will attempt to contact you by phone or email within one working day. 

9. Security

NMRN on behalf of NSM is committed to the security of users' personal information and we have procedures in place to protect the loss, misuse or alteration of information under our control. Our security and privacy policies are periodically reviewed and enhanced as necessary. We have measures in operation to safeguard our user database and access to this database is restricted internally. When you shop on our site, we collect certain personal information from you (for example your name, email address and billing address). All such information is held on secure servers.

10. Third party links

Certain (hypertext) links in this site may lead to websites that are not under the control of NSM. When you activate any of these you will leave the NSM website and NSM shall not be liable to you in any way whatsoever in respect of the privacy practices, the content of such site or otherwise.

11. Intellectual property

You agree that all copyrights, trademarks and all other intellectual property rights in the material and content of this website shall remain vested in us or our licensees. You acknowledge and confirm that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content into only one computer hard drive for such purpose. Any other use of the material and content of this website is strictly prohibited.

12. Any delay or failure on our part to exercise our rights under these terms and conditions shall not be construed as a waiver of any prior or subsequent breach by you of any provision.

Privacy Policy

Nao Santa María respects the privacy of all visitors to our web site. Please review the following Privacy Statement to understand what information is being collected and how it will be used. Nao Santa María will NOT make information collected available to any outside parties. All information gathered will be obtained only through your knowledge and consent.

In the following privacy statement, “we”, “us” and “our” will refer to Nao Santa María. “You” and “your” will refer to you as a user and visitor to www.naosantamaria.org.

What Do We Collect?

Our web site uses several different forms that our customers can use to request information, products, and services. From these forms, we collect the following information:

  • Visitors’ contact information (like e-mail addresses, phone numbers and postal addresses)

How Secure is the Information We Collect?

We make every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All information collected by us is accessible only to our authorized employees.

How Do We Use This Information?

  • Contact Information: When you begin business with us, you will need to provide specific information for contact reasons. This information will be used only by us and will not available to any outside sources. Contacts via email you can expect to receive from us include information required in order to complete your project, an initial estimate, employment information and/or notices of any new options or services available from us, and responses to any queries you send to us. Your email address is used when you e-mail us with questions or comments, and when you submit a “Contact” form. We will use your e-mail address only to reply via email. NO third parties will acquire your email address, NO other mail will be sent unless follow-up is expected.
  • IP addresses: We do not track the IP addresses of our web site visitors for any other than internal statistical purposes. We have no means of associating Contact Information that you submit via “Contact” forms with the IP address of your computer.
  • Cookies: If we choose to use cookies within our web site we use them to recognize return visitors. We may use special session cookies if you log into a password-protected area of the web site. We gather this information for internal use only and will never authorize the release of this information with anyone outside our company.
  • Linked Sites: This site contains links to external websites. We are not responsible for the privacy practices or the content of these Web sites.
  • Linking to Our Site: You may create a link to our website; however making a link with any alteration of our website’s contents is restricted. You may NOT reproduce or reformat the files, pages, images, information and/or materials from this site, unless expressed written permission has been obtained from us in advance. Under NO circumstance shall any direct links to images be made. You will immediately remove any links to our site if, for any reason, we request that you do so.

Acceptance

Your use of our web site www.naosantamaria.org consents your agreement with this privacy statement. If you do not agree to this policy then please do not use this web site.

We reserve the right to change this policy at any time by posting changes on this page. Your continued use of www.naosantamaria.org  will signify your acceptance of those changes.

If you have any questions regarding this Privacy Statement, please contact us: shop@naosantamaria.org